CTC Training and Development Limited
Learning agreement
We aim to detail the key responsibilities of each stakeholder in the learner journey. This forms an essential part of the learning process and helps you to understand what is expected throughout your learning experience.
Summary
We aim to detail the key responsibilities of each stakeholder in the learner journey. This forms an essential part of the learning process and helps you to understand what is expected throughout your learning experience.
This course learning agreement is designed to outline responsibilities between us (The Course Provider) and you (The Learner). They are supplementary to the terms and conditions of sale available at https://ctccourses.org and apply to training courses in the following categories: Education, Learning Support, Assessing, IQA and Coaching.
We, CTC Training and Development Ltd, provide the course and the learner portal for you, the learner. You, the learner, will agree to the terms outlined in this document to gain access to the learner portal and undertake the course.
1. Unreasonable behaviour and conduct.
Verbal and written abuse of staff (including but not limited to swearing, shouting, name calling or intentionally controlling behaviour) will not be tolerated (this includes within your learning portal, on the telephone or social media).
You will be removed from the course without a refund should your conduct not meet these requirements.
2. Suitability of course to your needs & your suitability for the course.
We, CTC Training and Development Limited, will not give specific advice on the suitability of the course you have booked in relation to your intended use of the qualification upon attaining it. For cancellations and refunds see section 15.
All of our courses have specific entry requirements, and you shall have been aware of these before booking. To change from one course to another after registration please refer to section 13.
The QTLS program and resulting professional title are offered directly and solely by The Society for Education and Training (SET). You shall have verified your suitability for that programme directly with SET. CTC Training and Development Ltd cannot offer advice on the QTLS programme.
3. Learner Portal, Password and IT security.
We provide access to our online learner portal for active learners. The leaner portal is hosted on encrypted UK-based servers.
We will keep the online learner portal up to date but that will require routine maintenance. We will keep this to the minimum but from time to time the portal will be unavailable for use. Learners will be advised of such planned maintenance work by banners being displayed on the portal. In extreme circumstances, we may have to take the portal down without notice
You are responsible for keeping your account secure and not disclosing your password to any third party.
If you suspect you may have disclosed your password you must reset it immediately using the password reset function on the login page at https://ctccourses.online.
4. Course access & duration.
Course fees include 12 months of access to your chosen course. The course must be completed within this time. During the period of paid access, the learner is an active learner.
Access to the course will expire upon completion of the course or on the first anniversary after registration whichever is the sooner. Upon expiry, the course is automatically archived. Thereafter the learner is an inactive learner.
If you require additional time to complete your course, you must purchase a course extension for a monthly fee. When purchased, this will grant you access to your course for up to a further 12 months. During the period of paid access, the learner is an active learner. When you finish your course, it is your responsibility to contact us to request that your extension subscription be cancelled as the certificate issue will not automatically cancel your subscription to this service. Extenuating circumstances will not affect the fee charged for this service and extension fees are non-refundable. Purchasing an extension extends this agreement, the purchase of an extension does not give any rights or privileges over other learners.
Access to the course will be suspended if payment of the initial course fees or extension fees fall into arrears. Time lost due to suspension from arrears will not be added to the course duration. During any period of arrears, the learner is an inactive learner.
When an awarding body or regulator withdraw a course, we will give adequate notice of that withdrawal and cessation of the course to all our active learners with current, active registrations for that course. Notification will be made by way of a notice on the learner portal. Inactive learners will not be notified.
When the date of withdrawal of a course by the awarding body or regulator is reached only active learners on that date may continue with their studies and must complete their studies before the course closure date. The course closure date is not negotiable, once the course closure date is passed no further certificates may be claimed by us.
5. ICT knowledge.
The courses we offer are online courses, you must have sufficient knowledge of computers, phones, tablets, and the internet to navigate your way around the learner portal that we allow you to access.
We do not provide ICT training to help you achieve your course with us.
6. Progress through your course.
You, the learner, will schedule and structure your own learning. Our systems will generate periodic reminder emails only.
The constituent modules of your course must be completed and submitted in the order we prescribe and directed by the online learner portal.
All our distance learning courses are self-directed and research-based. The courses we offer do not include structured lessons/lectures by a tutor that you are required to attend.
7. Tutor Support.
Tutor support is available by email or by pre-booked appointment for active learners.
Tutors will respond to emails within 5 working days as their primary function is to grade work. However, we cannot guarantee this timeline as staff holidays along with busy periods may affect the achievement of this benchmark.
Our support office team will be able to answer questions related to the systems and administration of your course but they are not tutors and cannot support the delivery or assessment of training courses.
8. Micro-teaching assignments.
For the level 3 award in education and training, the microteach video you submit must be 15 minutes long, we allow a variance of only +/-20%.
It must show you teaching an adult(s) something in a face-to-face lesson, virtual classrooms are not permitted.
Both you and your learner must be visible throughout the whole video.
The video must not be edited.
9. Observed evidence
Within the Education & Training courses (levels 4 & 5) and Learning Support courses, an expert witness/witnesses must be nominated, and they must be a qualified teacher holding QTS or QTLS, a Level 5 Diploma in education and training or a UK equivalent teaching degree.
The Assessment, IQA and Coaching courses should have an expert witness appropriately qualified in the UK within the respective discipline or hold a UK equivalent qualification.
An expert witness must be able to demonstrate their competency and should have at least 5 years of experience in the role.
We require the expert witness to provide details of their qualifications and experience to you. The decision on whether the expert witness is suitably qualified and experienced is final and judged by us. Supporting documents including copies of qualifications and a CV will be required, and you must upload this information to the learner portal for monitoring and quality assurance purposes. Where a foreign qualification is to be considered it must first be mapped to its UK equivalent by ENIC with all conversion costs being paid by the learner.
The observations required for your course must be carried out with the appropriate interval between them as dictated within the course material, observations carried out too quickly will not be accepted.
10. Assessment Creation
The work you submit for grading must be your own.
The work you submit for grading must be written and presented in English; we cannot accept submissions in any other language and will not contribute to the cost of translation services.
Submitted assessments will be checked with a range of plagiarism detection software and content found to be copied from other sources will be dealt with in line with the plagiarism policy available in your online learning portal.
Work generated by Artificial Intelligence software will not be accepted and will be dealt with in line with the plagiarism policy available in your online learning portal
Your course is regulated by Ofqual in the UK, your submitted work must refer to current UK laws, UK regulations and UK practices only.
11. Submitting work for grading.
Submissions must be made by uploading your work to the learning portal in a suitable file format (Compatible with Microsoft Word), no other route or file type is acceptable.
Where a workbook is supplied by us on the learning portal you must use it, alternative layouts are not acceptable.
By submitting your work to the portal, you agree that the submitted work is to be graded and that the submitted work cannot be amended or deleted by you.
Submissions are time-stamped and will be graded in strict order. If a wrong submission is confirmed and uploaded by you, that new work will be graded in line with the above. We strongly recommend that you check your submission has reached us and the submission status should show ‘submitted for grading’ on the assessment page where it is uploaded.
12. Grading.
We aim to grade the work of active learners within 3-5 working days (Monday – Friday). However, we cannot guarantee this timeline as staff holidays along with busy periods may affect the achievement of this benchmark.
Only work from active learners will be available to the tutors to grade, if a learner becomes inactive after submission but before grading is due to take place the grading will not happen. Only active learners have work graded.
Feedback will be available on the portal following grading by your tutor.
13. Change of course
An active learner may request to change from the initial course purchased to another of our published courses should it be identified that you are on the wrong course for your needs.
The request must be made in writing to us, CTC Training and Development Ltd using the support@ctccourses.org email address.
The final decision as to whether the request shall be granted will be made by us, CTC Training and Development Ltd.
A fee will be charged by us and paid by you to cover the move from one course to another and any grading carried out by us of submissions made toward the initial course.
Access to the initial course will be suspended immediately after the request is granted.
Where the initial course is cheaper than the second the balance of fees must be paid by you to access the second course.
14. Course Completion.
The course will be complete when all parts have been graded and passed. After completion, the course portfolio will be collated for the awarding body and an e-certificate ordered and issued.
The e-certificate will be ordered using the first name and last name from the photo ID uploaded to the portal unless you advise us that a middle name or alternative name is required and that your middle name or alternative name is supported by the ID you give us. You must advise us of this in writing through the photographic ID section of the portal.
The photo ID you upload must be in date, show your name, your photograph and your date of birth.
The e-certificate will be issued by email within 14 days of the course completion date or the receipt by us of payment of the full course fees whichever is the later.
The e-certificate will be issued as standard, if a hard copy is required it must be ordered in writing and the appropriate fees paid before it is issued.
15. Cancellations and Refunds.
You must cancel your course in writing to CTC Training and Development Ltd using the support@ctccourses.org email address.
Access to the course will be suspended and the learner account archived.
A refund of course fees paid will only be made if the cancellation request is received within 14 days of registration and no work has been graded by the tutor.
16. Complaints & Appeals
Complaints will be handled under our published complaint procedure available in your learning portal.
Assessment decision appeals will be handled under our published procedure available in your learning portal.
17. Changes to these terms and conditions.
We may change the terms and conditions at any time, and we will publish them online within your learner portal.
You must agree to the latest terms and conditions to maintain access to the learner portal and continue to undertake the course. Only the latest terms and conditions shall be employed and enforced.