List of active policies

This course learning agreement is designed to outline responsibilities between us (The Course Provider) and you (The Learner).  They are supplementary to the terms and conditions of sale available at https://ctccourses.org and apply to training courses in the following categories; Education, Learning Support, Assessing, IQA and coaching.

We, CTC Training and Development Ltd, provide the course and the learner portal for you, the learner.  You, the learner, will agree to the terms outlined in this document to gain access to the learner portal and undertake the course. 

1. Unreasonable behaviour and conduct.

·       We provide access to our online learner portal which is hosted on encrypted UK-based servers. 

·       You are responsible for keeping your account secure and not disclosing your password to any third party. 

·       If you suspect you may have disclosed your password you must reset it immediately using the password reset function on the login page at https://ctccourses.online.

·       Course fees include 12 months of access to your chosen course.  The course must be completed within this time.

·       Access to the course will expire upon completion of the course or on the first anniversary after registration whichever is the sooner. Upon expiry, the course is automatically archived.

·       If you require additional time to complete your course, you must purchase a course extension for a monthly fee. When purchased, this will grant you access to the course for up to a further 12 months.  When you finish your course, it is your responsibility to contact us to request that your extension subscription be cancelled as the certificate issue will not automatically cancel your subscription to this service. Extenuating circumstances will not affect the fee charged for this service and extension fees are non-refundable.

·       Access to the course will be suspended if payment of the course fees falls into arrears.  Time lost due to suspension from arrears will not be added to the course duration.

·       The courses we offer are online courses, you must have sufficient knowledge of computers, phones, tablets, and the internet to navigate your way around the learner portal that we allow you to access. 

·       We don’t provide ICT training to help you achieve your course with us.

·       You, the learner, will schedule and structure your learning.  Our systems will generate periodic reminder emails only. 

·       The constituent modules of your course must be completed and submitted in the order prescribed by us and directed by the online learner portal.

·       All our distance learning courses are self-directed and research-based.  The courses we offer do not include structured lessons/lectures by a tutor that you are required to attend.

·       Tutor support is available by email or by pre-booked appointment only.  Our support office team will be able to answer questions related to the systems and administration of your course but are not tutors and cannot support the delivery or assessment of training courses.

·       For the level 3 award in education and training, the microteach video you submit must be 15mins we allow a variance of +/-20%.

·       It must show you teaching an adult(s) something in a face-to-face lesson, virtual classrooms are not permitted. 

·       Both you and your learner must be visible throughout the whole video. 

·       The video must not be edited.

·       Within the Education & Training courses (levels 4 & 5) and Learning Support courses, the expert witness must be a qualified teacher holding QTS or QTLS, a Level 5 Diploma in education and training or an equivalent teaching degree.  

·       The Assessment, IQA and Coaching courses should have an expert witness appropriately qualified in the respective discipline. 

·       An expert witness must be able to demonstrate their competency and should have at least 3 years of experience in the role.

·       We require the expert witness to provide details of their qualifications and experience to you.  The decision on whether the expert witness is suitably qualified and experienced is final and judged by us.  Supporting documents including copies of qualifications and a CV will be required, and you must upload this information to the learner portal for monitoring and quality assurance purposes.

·       The work you submit for grading must be your own.

·       Submitted assessments will be checked with a range of plagiarism detection software and content found to be copied from other sources will be dealt with in line with the plagiarism policy available in your online learning portal. 

·       Work generated by Artificial Intelligence software will not be accepted and will be dealt with in line with the plagiarism policy available in your online learning portal

·       Your course is regulated by Ofqual in the UK, your submitted work must refer to current UK laws, UK regulations and UK practices only.

·       Submissions must be made by uploading your work to the learning portal, no other route is acceptable. 

·       Where a workbook is supplied by us on the learning portal you must use it, alternative layouts are not acceptable.

·       By submitting your work to the portal, you agree that the submitted work is to be graded and that the submitted work cannot be amended or deleted by you.

·       Submissions are time-stamped and will be graded in strict order.  If a wrong submission is confirmed and uploaded by you, new work will be graded in line with the above.  We strongly recommend that you check your submission has reached us and the submission status should show ‘submitted for grading’ on the assessment page where it is uploaded.

·       We aim to grade all submitted work within 3-5 working days (Monday – Friday).  However, we cannot guarantee this timeline and staff holidays along with busy periods may affect the achievement of this benchmark

·       Feedback will be available on the portal following grading by your assessor. 

·       A learner may request to change from the initial course purchased to another of our published courses should it be identified that you are on the wrong course for your needs. 

·       The request must be made in writing to us, CTC Training and Development Ltd using the support@ctccourses.org email address.

·       The final decision as to whether the request shall be granted will be made by us, CTC Training and Development Ltd.

·       A fee will be charged by us and paid by you to cover the move from one course to another and any grading carried out by us of submissions made toward the initial course.

·       Access to the initial course will be suspended immediately after the request is granted.

·       Where the initial course is cheaper than the second the balance of fees must be paid by you to access the second course.

·       The course will be complete when all parts have been graded and passed.  After completion the course portfolio will be collated for the awarding body and an e-certificate ordered and issued.

·       The e-certificate will be ordered using the first name and last name from the photo ID uploaded to the portal.

·       The e-certificate will be issued by email within 14 days of the course completion date or the receipt by us of payment of the full course fees whichever is the later.

·       The e-certificate will be issued as standard, if a hard copy is required it must be ordered in writing and the appropriate fees paid before it is issued.

·       You must cancel your course in writing to CTC Training and Development Ltd using the support@ctccourses.org email address.

·       Access to the course will be suspended and the learner account archived.

·       A refund of course fees paid will only be made if the cancellation request is received within 14 days of registration.

·       Complaints will be handled under our published complaint procedure available in your learning portal.

·       Assessment decision appeals will be handled under our published procedure available in your learning portal.

·       We may change the terms and conditions at any time and we will publish them online within your learner portal. 

·       You must agree to the latest terms and conditions to maintain access to the learner portal and continue to undertake the course.  Only the latest terms and conditions shall be employed and enforced.