List of active policies

Name Type User consent
Privacy Site policy All users
Learning agreement Site policy All users


We believe in being open and honest about the way in which we collect and use your data.  This website will store your information for the purposes of adherence to nationally agreed qualification rules and regulations agreed between us, our awarding organisations and the national regulator.   

Read the full version of this policy for more information.

Full policy


By using the website of CTC Training and Development Ltd, you consent to the usage of data captured by the use of cookies. Cookies allow us to do multiple things to enhance and improve your browsing experience on our website. If you wish to turn off cookies, please adjust your browser settings. Our website will continue to function without cookies.

We use cookies to track visitors to our website; these details are in no way personal or identifiable details and will never be shared. Our cookies are for the sole purpose of improving the performance of our website for you, the user; this includes allowing us to geo-target our users, to make websites more personal and relevant to you.

Below are the third party tools we use:


Page views, source and time spent on website are part of the user website activities information we can see with this cookie. This information cannot be tracked back to any individuals as it is displayed as depersonalised numbers; this is in order to help protect your privacy whilst using our website.

Using Google Analytics we can take account of which content is popular, helping us to provide you with reading and viewing materials which you will enjoy and find useful in the future.

We also use Google Analytics Remarketing cookies to display adverts on third party websites to our past site users, based on their past visits. The data we collect will only be used in accordance with our own privacy policy and Google’s privacy policy.

Should you not wish for your website visits to be recorded by Google Analytics, you are able to opt-out with the addition of a browser add-on: Google Analytics Opt-out Browser Add-on


We use Google Analytics Advertiser Features, which helps us to better understand site visitors, via anonymised data. This can include collecting information from:

  • Google Display Network Impression Reporting
  • DoubleClick Platform integrations
  • Google Analytics Demographics and Interest Reporting
  • Remarketing with Google Analytics

This information is collected via Google advertising cookies and anonymous identifiers, in addition to data collected through the standard Google Analytics implementation. It allows us to understand what type of users visit the site, which then allows us to improve the website’s offerings for a better user experience.


We use Google AdWords to see which pages led to our users submitting contact forms to us, which allows us to create a more effective marketing campaign, and make better use of our paid search budget.


We use DoubleClick cookies and remarketing codes on our website to record user activity. The information we collect allows us to create targeted advertising in future work and across Google’s network of partners.


Our website optimiser uses cookies to remember your search history. The information collected is anonymous and not personally identifiable, and allows us to generate more relevant results for your searches in the future.


We use Call Tracking to set dynamic phone numbers on our site. These help us identify how you found the website when you call us and allows us to identify the source that you used to find the website. It gives a better idea of our users’ requirements and lets us tailor our advertising methods in the future. If you phone us, your call may be recorded for training and quality purposes.


We often record and monitor user’s behaviour around a website to analyse how we can improve its performance.


CTC Training and Development Ltd use technology on our site called ‘Facebook Pixel’. This technology allows us to track visitors who are referred here, to our website, via a Facebook / Instagram page, app, advert.

Whilst we will share information in relation to your visit to our website with Facebook, this does not include specific information about your own personal details. The information will be used by Facebook, on our behalf, to calculate the success of our advertisements. We also use Facebook Pixel to allow us to present adverts on and off Facebook.

You can find out more about this on Facebook’s data use policy page, which details the information we share in accordance with their policy.

To alter permissions for Facebook Conversion Tracking, supplement information is available here.


For each visitor to our web page, our web server will not hold any information regarding the domain or email address.

If you supply us with your postal address you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers will only receive telephone contact from us with information regarding enquiries placed online.

If you do not want to receive emails from us in the future, please let us know by sending us an email.


We may collect personal identification information from users in a variety of ways, including, but not limited to when users visit our site, subscribe to our newsletter or fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate: name, email address and phone number.

However, users may visit our site anonymously. We will only collect personal identification information from users if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities.

Your personal information may be used to inform any promotional information sent to you about third parties that are deemed to be relevant to your needs. Unless we have your permission, or unless required to do so by law, we will never sell, distribute or lease any personal information to a third party.


We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

Consumers can have any inaccurate contact information corrected by sending us an email.


We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.


From time to time, we may use customer information for new, unanticipated uses that have not been previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes. For these new purposes, we will only use data collected from the time of the policy change forward. If you are concerned about how your information is being used, you should check back at our website periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by emailing.

If you feel that this site is not following its stated information policy, you may contact use by email or by phone.

Please click here for more information regarding cookies and our use of them.


We aim to detail the key responsibilities of each stakeholder in the learner journey.  This forms an essential part of the learning process and helps you to understand what is expected throughout your learning experience.  

Full policy

This course learning agreement is designed to outline responsibilities between us (The Course Provider) and you (The Learner).  They are supplementary to the terms and conditions of sale available at and apply to training courses in the following categories; Education, Learning Support, Assessing, IQA and coaching.

We, CTC Training and Development Ltd, provide the course and the learner portal for you, the learner.  You, the learner, will agree to the terms outlined in this document to gain access to the learner portal and undertake the course. 

1. Unreasonable behaviour and conduct.


·       Verbal and written abuse of staff (including but not limited to swearing, shouting, name calling or intentionally controlling behaviour) will not be tolerated (this includes within your learning portal on the telephone or social media).

·       You will be removed from the course without a refund should your conduct not meet these requirements.

2. Password and IT security.

·       We provide access to our online learner portal which is hosted on encrypted UK-based servers. 

·       You are responsible for keeping your account secure and not disclosing your password to any third party. 

·       If you suspect you may have disclosed your password you must reset it immediately using the password reset function on the login page at

3. Course access & duration.

·       Course fees include 12 months of access to your chosen course.  The course must be completed within this time.

·       Access to the course will expire upon completion of the course or on the first anniversary after registration whichever is the sooner. Upon expiry, the course is automatically archived.

·       If you require additional time to complete your course, you must purchase a course extension for a monthly fee. When purchased, this will grant you access to the course for up to a further 12 months.  When you finish your course, it is your responsibility to contact us to request that your extension subscription be cancelled as the certificate issue will not automatically cancel your subscription to this service. Extenuating circumstances will not affect the fee charged for this service and extension fees are non-refundable.

·       Access to the course will be suspended if payment of the course fees falls into arrears.  Time lost due to suspension from arrears will not be added to the course duration.

4. ICT knowledge.

·       The courses we offer are online courses, you must have sufficient knowledge of computers, phones, tablets, and the internet to navigate your way around the learner portal that we allow you to access. 

·       We don’t provide ICT training to help you achieve your course with us.

5. Progress through your course.

·       You, the learner, will schedule and structure your learning.  Our systems will generate periodic reminder emails only. 

·       The constituent modules of your course must be completed and submitted in the order prescribed by us and directed by the online learner portal.

·       All our distance learning courses are self-directed and research-based.  The courses we offer do not include structured lessons/lectures by a tutor that you are required to attend.

6. Tutor Support.

·       Tutor support is available by email or by pre-booked appointment only.  Our support office team will be able to answer questions related to the systems and administration of your course but are not tutors and cannot support the delivery or assessment of training courses.

7. Micro-teaching assignments.

·       For the level 3 award in education and training, the microteach video you submit must be 15mins we allow a variance of +/-20%.

·       It must show you teaching an adult(s) something in a face-to-face lesson, virtual classrooms are not permitted. 

·       Both you and your learner must be visible throughout the whole video. 

·       The video must not be edited.

8. Observed evidence

·       Within the Education & Training courses (levels 4 & 5) and Learning Support courses, the expert witness must be a qualified teacher holding QTS or QTLS, a Level 5 Diploma in education and training or an equivalent teaching degree.  

·       The Assessment, IQA and Coaching courses should have an expert witness appropriately qualified in the respective discipline. 

·       An expert witness must be able to demonstrate their competency and should have at least 3 years of experience in the role.

·       We require the expert witness to provide details of their qualifications and experience to you.  The decision on whether the expert witness is suitably qualified and experienced is final and judged by us.  Supporting documents including copies of qualifications and a CV will be required, and you must upload this information to the learner portal for monitoring and quality assurance purposes.

9. Assessment Creation

·       The work you submit for grading must be your own.

·       Submitted assessments will be checked with a range of plagiarism detection software and content found to be copied from other sources will be dealt with in line with the plagiarism policy available in your online learning portal. 

·       Work generated by Artificial Intelligence software will not be accepted and will be dealt with in line with the plagiarism policy available in your online learning portal

·       Your course is regulated by Ofqual in the UK, your submitted work must refer to current UK laws, UK regulations and UK practices only.


10. Submitting work for grading.

·       Submissions must be made by uploading your work to the learning portal, no other route is acceptable. 

·       Where a workbook is supplied by us on the learning portal you must use it, alternative layouts are not acceptable.

·       By submitting your work to the portal, you agree that the submitted work is to be graded and that the submitted work cannot be amended or deleted by you.

·       Submissions are time-stamped and will be graded in strict order.  If a wrong submission is confirmed and uploaded by you, new work will be graded in line with the above.  We strongly recommend that you check your submission has reached us and the submission status should show ‘submitted for grading’ on the assessment page where it is uploaded.

11. Grading.

·       We aim to grade all submitted work within 3-5 working days (Monday – Friday).  However, we cannot guarantee this timeline and staff holidays along with busy periods may affect the achievement of this benchmark

·       Feedback will be available on the portal following grading by your assessor. 

12. Change of course

·       A learner may request to change from the initial course purchased to another of our published courses should it be identified that you are on the wrong course for your needs. 

·       The request must be made in writing to us, CTC Training and Development Ltd using the email address.

·       The final decision as to whether the request shall be granted will be made by us, CTC Training and Development Ltd.

·       A fee will be charged by us and paid by you to cover the move from one course to another and any grading carried out by us of submissions made toward the initial course.

·       Access to the initial course will be suspended immediately after the request is granted.

·       Where the initial course is cheaper than the second the balance of fees must be paid by you to access the second course.

13. Course Completion.

·       The course will be complete when all parts have been graded and passed.  After completion the course portfolio will be collated for the awarding body and an e-certificate ordered and issued.

·       The e-certificate will be ordered using the first name and last name from the photo ID uploaded to the portal.

·       The e-certificate will be issued by email within 14 days of the course completion date or the receipt by us of payment of the full course fees whichever is the later.

·       The e-certificate will be issued as standard, if a hard copy is required it must be ordered in writing and the appropriate fees paid before it is issued.

14. Cancellations and Refunds.

·       You must cancel your course in writing to CTC Training and Development Ltd using the email address.

·       Access to the course will be suspended and the learner account archived.

·       A refund of course fees paid will only be made if the cancellation request is received within 14 days of registration.

15. Complaints & Appeals

·       Complaints will be handled under our published complaint procedure available in your learning portal.

·       Assessment decision appeals will be handled under our published procedure available in your learning portal.

16. Changes to these terms and conditions.

·       We may change the terms and conditions at any time and we will publish them online within your learner portal. 

·       You must agree to the latest terms and conditions to maintain access to the learner portal and continue to undertake the course.  Only the latest terms and conditions shall be employed and enforced.